投诉

 

How to File a Complaint

If you need to file a complaint regarding one of your orders or a specific product, you can do so by submitting a support ticket. Simply select ‘Messaging Channels – Tickets’ and create a ticket.

Shuji will thoroughly investigate the dispute and work towards a fair resolution based on the evidence provided by the buyer.

 

Dispute Investigation Process

The dispute investigation typically takes 3 to 5 working days from the date the dispute is raised. Buyers will be required to provide relevant evidence to support their claims and facilitate our investigation. For details on the type of evidence needed and to determine if the product is eligible for Shuji’s nationwide warranty, please refer to our legal policy.

 

How Will I Know If My Dispute Is Resolved?

Once the investigation is complete, our customer service team will inform you of the outcome via email.

If your refund request is successful, the payment will be released to you.