Legal

Return & Refund Policy

Last updated: August 10, 2024

Defective items: If the whole order is returned, you will receive a full refund. If only a part of the order is returned, you will receive a refund for the items being returned only.

Non-defective closed items: Please be advised that the cost of shipping will not be refunded. The total amount refunded will be the item amount only. *There will also be a mandatory restocking fee of between 10 and 30% for non-defective items, depending on the item.

Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a restocking fee. *Some products cannot be returned such as personal items etc. Please refer to the product description when in doubt.

Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process. *Please note all orders are recorded by our system.

When issued a prepaid return shipping label by our customer service agent, please make sure to use this label as soon as possible. Shuji Select limits these labels to be used within 14 days. Items returned the 14 days may be refused and returned to you.

We are unfortunately not able to provide Return Shipping Labels to Metro pickup orders and orders placed outside of Canada; such will need an authorization from our customer service department to return the product back to our warehouse for either a replacement or a refund.

Any discrepancies between items received and ordered must be claimed within 14 days after delivery. Please contact our customer service by email with pictures of the items received and shipping label. Any items received by mistake may be required to be returned.

If an item becomes discontinued after purchase, we reserve the right to refund the product instead of shipping a replacement.

PROMOTIONS / COUPONS / GIFTS

All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.

Limited quantity: all free items will be on a first come first served basis. No substitutes will be offered.

Dollar value coupons do not carry cash value, and must be used in one transaction, the remaining amount will not carry over. Dollar value coupons cannot be redeemed as cash.

Returns, Exchanges and Refunds for Purchases with Free Gifts or Bonus Items

All products (defective or non-defective) must be returned in their original purchase condition, with the original packing material, intact warranty cards, manuals, instructions and any other items or accessories provided by the manufacturer. If the purchase includes a gift, included or bonus items, the gift/items must be returned as well for the purchase to qualify for a refund.

For audit and fraud prevention purposes, returns and exchanges of defective or non-defective products require your name, address and phone number. A valid (or a scan of) photo ID may also be requested for further confirmation. Returns with the original receipt will be made to the original method of payment or store credit.

Returns, Exchanges and Refunds for Purchases with Earned Store Credit

All product refunds are subject to store credit deduction corresponding to the product and/or the order’s subtotal. Any store credits earned via special promotions or events requiring a minimum subtotal from either the order or specific items will be deducted if said minimum required is no longer reached after any related refund. Such store credit deductions may result in a negative total of credit rewards.